Do you wonder why some products feel magical while others fall flat?
In this episode, Chris Saad and Yaniv Bernstein dive deep into the art of product polish - the hidden details that separate mediocre products from brilliant ones. They explore how to refine your product to delight users, drive retention, and fuel rapid growth.
In this episode, you will:
- Discover why telemetry is the foundation for effective product polish
- Learn strategies for creating seamless onboarding experiences
- Understand the importance of responsive design and error handling
- Explore how to leverage notifications and configuration options
- Uncover ways to build network effects into your product features
- Master the art of marketing automation to guide users to value
- Gain insights on elevating your customer support experience
- Learn retention tactics to reduce churn when users try to leave
00:00 Intro
00:08 On Today's Show
03:36 The Importance of Telemetry
08:32 Mastering Onboarding
23:09 Responsive Design and Accessibility
24:57 Handling Error States
25:15 Crafting Effective Error States
26:54 The Importance of Notifications
30:27 Configuring User Preferences
33:06 Leveraging Network Effects
36:14 Mastering Marketing Automation
40:44 Enhancing Customer Support
45:42 Retention Tactics and Offboarding
46:57 Closing Thoughts
The Pact
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Key links
The Startup Podcast is sponsored by Vanta. Vanta helps businesses get and stay compliant by automating up to 90% of the work for the most in demand compliance frameworks. With over 200 integrations, you can easily monitor and secure the tools your business relies on. For a limited-time offer of US$1,000 off, go to www.vanta.com/tsp.
Get your question in for our next Q&A episode: https://forms.gle/NZzgNWVLiFmwvFA2A
The Startup Podcast website: https://tsp.show
Learn more about Chris and Yaniv
Work 1:1 with Chris: http://chrissaad.com/advisory/
Follow Chris on Linkedin: https://www.linkedin.com/in/chrissaad/
Follow Yaniv on Linkedin: https://www.linkedin.com/in/ybernstein/
Editor: Justin McArthur https://www.linkedin.com/in/justin-mcarthur
Content Strategist: Carolina Franco https://www.linkedin.com/in/francocarolina/
Intro Voice: Jeremiah Owyang https://web-strategist.com/
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