Are you struggling with decision-making bottlenecks in your fast-paced startup? Do you find your teams hesitant to bring problems to leadership? It's time to embrace the power of escalation.
In this episode, Chris Saad and Yaniv Bernstein dive deep into the critical role of escalation in modern, autonomous organizations. They explore why it's essential, why it's often avoided, and how to create a culture that encourages and rewards effective escalation.
In this episode, you will:
- Discover the four main types of escalation and when to use them
- Learn why escalation is crucial for maintaining alignment in autonomous teams
- Understand the cultural and psychological barriers that prevent effective escalation
- Gain practical tips for escalating issues well and receiving escalations as a leader
- Explore strategies for creating a company-wide culture that values and rewards escalation
- Learn how to build a consensus-driven culture that still enables fast decision-making.
- Recognize the importance of clear organizational structures in facilitating escalation
- Hear real-world examples of how effective escalation can positively impact your career and company
00:00 Intro
00:49 On Today's Show
02:31 What is Escalation?
05:55 Importance of Escalation in World-Class Organizations
15:37 Escalation Challenges - Cultural Factors
22:55 Escalation Challenges - Psychological Factors
29:31 Key Principles & Best Practices
33:48 Handling Escalations as a Leader
42:19 Creating a Culture of Escalation
51:55 Closing Thoughts
The Pact
Honour The Startup Podcast Pact! If you have listened to TSP and gotten value from it, please:
Follow, rate, and review us in your listening app
Subscribe to the TSP Mailing List to gain access to exclusive newsletter-only content and early-access to information on upcoming episodes: https://thestartuppodcast.beehiiv.com/subscribe
Secure your official TSP merchandise at https://shop.tsp.show/
Follow us here on YouTube for full-video episodes: https://www.youtube.com/channel/UCNjm1MTdjysRRV07fSf0yGg
Give us a public shout-out on LinkedIn or anywhere you have a social media following
Key links
The Startup Podcast is sponsored by Vanta. Vanta helps businesses get and stay compliant by automating up to 90% of the work for the most in demand compliance frameworks. With over 200 integrations, you can easily monitor and secure the tools your business relies on. For a limited-time offer of US$1,000 off, go to www.vanta.com/tsp.
Get your question in for our next Q&A episode: https://forms.gle/NZzgNWVLiFmwvFA2A
The Startup Podcast website: https://tsp.show
Learn more about Chris and Yaniv
Work 1:1 with Chris: http://chrissaad.com/advisory/
Follow Chris on Linkedin: https://www.linkedin.com/in/chrissaad/
Follow Yaniv on Linkedin: https://www.linkedin.com/in/ybernstein/
Editor: Justin McArthur https://www.linkedin.com/in/justin-mcarthur
Content Strategist: Carolina Franco https://www.linkedin.com/in/francocarolina/
Intro Voice: Jeremiah Owyang https://web-strategist.com/
#tsp #startup #entrepreneur #founders #escalation #alignment
